RETURNS & EXCHANGE POLICY
OUR RETURNS POLICY
We will accept item(s) provided they are returned as new, i.e. are unworn and have been returned with the original packaging, including tags, within the time limits set out below. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.
All items returned should be returned with a completed returns form. Unidentified parcels may be returned to the customer.
- Exchanges can only be accepted for the same item(s) in a different colour and size, subject to availability and will only be made once we have received the returned item(s) and processed any additional payment which might be required.
HOW TO RETURN AN ITEM
All items returned should be returned with a completed returns form. Unidentified parcels may be returned to the customer. We ask that you return your items to us within 28 days of receiving them.
RECEIVING A REFUND
Refunds will be made to you within 30 working days of the cancellation date of the order (for items not shipped) or from when the returned item(s) are received by nikoliajeans.com. The refund will be credited to the original purchaser’s credit card
DUTIES ON RETURNS
Please note that whilst we do refund return shipping charges, we are unable to refund delivery or import duties.
CANCELLING YOUR ORDER
You have the right under the Consumer Protection (Distance Selling) Regulations 2000 to cancel your order at any time before delivery of the items(s) or within 7 working days of receipt of the item(s) by following our returns process. You will be refunded the full postage charge of your item(s) where the entire order is returned.
HOW TO CANCEL YOUR ORDER
Please notify our Customer service Team in writing by email firstname.lastname@example.org .Upon receipt of your email, a confirmation email will be sent to you. Please note that nikoliajeans.com reserve the right to refuse unidentified order returns.